5 Ways AI Can Complement Your Customer Support and Contribute to Customer Retention

Customer support is getting faster and more efficient. Given the growth of the e-commerce industry, speed is no longer optional. The risks of failing to deliver great customer service are all too well-known. Customer churn has turned into one of the most-watched metrics for business owners because of its negative impact on the bottom line. […]

Frictionless Returns: The Key To Positive Customer Experience for E-commerce

A quick and easy return policy is one of the biggest differentiators for e-commerce brands today. This has been proven in a study conducted by Customer Experience Optimization (CXO) analytics specialist, Narvar. They found that 70% of online shoppers considered an easy returns process an important factor for future purchases with the same brand. Not only that, […]

Measuring Customer Satisfaction 101: NPS vs CSAT vs CES vs Repeat Rate

For brands eager to grow, measuring customer satisfaction is vital. The cost of customer acquisition has increased substantially while the average lifetime value has declined. According to Marketing Metrics, the probability of selling to an existing customer is 60-70% compared to just 5-20% for a new customer. Customer attrition is at an all-time high in […]

Customer Success Strategies That Truly Work For your E-commerce Store!

The E-commerce industry is scaling at a rapid pace. New brands are taking over the market by storm, and newer technology and innovations are changing the horizon of how businesses are being done. This is also scaling the competition between rival brands. With so many companies offering similar products to a similar target audience, how […]

6 Ways To Build Customer Advocates That Send More Referral Leads!

Let’s accept this: For a business, nothing can be better than referral leads from existing customers.  Do you want your existing customers to send more referral leads? Building customer advocates can help. Customer advocacy is a specialized form of customer service in which companies strive to provide a superior customer service experience and focus on […]

5 Effective Digital Marketing Strategies for Restaurant Business

Do you use digital marketing to promote your restaurant business? If not, then you should. Our lives have undergone significant changes over the past two years, and going digital is one of those big changes. What we mostly used to do by visiting places, today we are doing online. Due to this many industries have […]